Case Study 5
1. What did the seeEYEsee Student Organization face the primary issues in the managing knowledge before the KM roadmap was developed? At ABC University, the seeEYEsee Student Organization faced a significant challenge related to leadership transitions. Each time a new leader stepped into the role, the organization struggled with the loss of vital knowledge, which created operational inefficiencies and undermined continuity. Prior to the development of a structured Knowledge Management (KM) roadmap, the student organization lacked an organized system to capture, store, and share important information, processes, and insights. As a result, when leadership changed, critical knowledge—especially tacit knowledge, or the unwritten know-how that is passed on through personal experience—would often be lost or forgotten. This knowledge loss was not only frustrating, but also detrimental to the organization’s long-term success. The problem of knowledge loss is a common issue f...